Related Inquiries

• アプリでPayPay決済が選択できない
• 3Dセキュア2.0の本人認証が求められなかった
• 3Dセキュア2.0の登録をしたが決済できない
• 3Dセキュア2.0導入前にサイトで保存したクレジットカードを使用したい
• 3Dセキュア2.0の登録方法を確認したい
• 3Dセキュア2.0の登録状況を確認したい
• I haven’t received the newsletter even though I signed up for it.
• I don't know my membership number and can't reissue my password
• I want to check the payment method for online payments
• I signed up for stock notifications but haven’t received a confirmation email.
• I want to cancel an item I ordered from the online store.
• How to use online store coupons
• I want to exchange or return an item purchased from the online store.
• I want to know the cost of return shipping for items purchased from the online store.
• I can’t register my coupon code.
• I want to use a Member's Card issued at a physical store on the online store.
• I want to have a men’s product that was purchased at the online store repaired.
• I want to know customer service’s phone number and hours.
• If I place an order at the end of February, will it be counted in the yearly purchase amount?
• I want to know the online store’s payment options.
• I want to know the refund process when returning a product.
• I want to return an item that I received as a gift.
• I signed up for stock notifications but haven’t received any emails.
• The items in my shopping cart have disappeared.
• When I try to add items to my cart, I get an error message saying, “You cannot add multiple reserved items, or a reserved item and a regular item, to your cart at the same time'.'
• I didn’t receive an order confirmation email.
• I want the product I ordered on the online store shipped to an address overseas.
• I want to know how to use VIRTUSIZE.
• The product I ordered on the online store was not delivered on the date / at the time I requested.