メールマガジンの受信設定をしても、メールが届かない
メールを受信できない場合、次のような理由が考えられます。1. It was sent to the spam folder.
2. The email address was mistyped.
Even if you haven't edited your email settings, they may be configured to block certain incoming emails.
ドメイン受信設定にて「mail.tomorrowland.co.jp」と「tomorrowland.co.jp」「info.tomorrowland.co.jp」を受信設定いただきますようお願いいたします。
メールマガジンの送信元アドレスを2025年3月より変更することとなりました。
変更に伴い、現在のドメイン「mail.tomorrowland.co.jp」と新しいドメイン「info.tomorrowland.co.jp」の両方から配信されますが、5月以降は新しいドメインのみからの配信を予定しております。
【トゥモローランドから配信しているメールアドレス】
「members@mail.tomorrowland.co.jp」「mail@info.tomorrowland.co.jp」
店舗情報や、オンラインストアの情報、ポイント有効期限や会員様限定クーポン、SALE情報を配信。
「noreply@tomorrowland.co.jp」
会員登録や、オンラインストアご注文の際の情報の配信。
「support@tomorrowland.co.jp」
お客様からオンラインストアサポートへお問い合わせいただいた際のご返信。
上記ご確認いただいても受信ができない場合は問い合わせフォームよりお問い合わせください。
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- I don't know my membership number and can't reissue my password
- I signed up for stock notifications but haven’t received a confirmation email.
- I want to cancel an item I ordered from the online store.
- How to use online store coupons
- I want to exchange or return an item purchased from the online store.
- I want to know the cost of return shipping for items purchased from the online store.
- I can’t register my coupon code.
- I want to use a Member's Card issued at a physical store on the online store.
- I want to have a men’s product that was purchased at the online store repaired.
- I want to know customer service’s phone number and hours.
- If I place an order at the end of February, will it be counted in the yearly purchase amount?
- I want to know the online store’s payment options.
- I want to know the refund process when returning a product.
- I want to return an item that I received as a gift.
- I signed up for stock notifications but haven’t received any emails.
- The items in my shopping cart have disappeared.
- When I try to add items to my cart, I get an error message saying, “You cannot add multiple reserved items, or a reserved item and a regular item, to your cart at the same time'.'
- I didn’t receive an order confirmation email.
- I want the product I ordered on the online store shipped to an address overseas.
- I want to know how to use VIRTUSIZE.
- The product I ordered on the online store was not delivered on the date / at the time I requested.
- I want to combine my points earned at physical stores and on the online store.
Contact Us
* Before requesting a return, please check here if the item is one that can be returned.
We will respond to you as soon as possible. However, please note that it may take longer to respond after weekends or holidays.
Please note that free mails (e.g. Yahoo mail, Gmail) may be marked as spam.
If you have a spam filter in place, please set it to allow emails from @tomorrowland.co.jp.
*You may not receive email from our online store if you do not specify a domain.
*Currently, we are unable to receive inquiries from addresses ending in [@ezweb.ne.jp].
If you do not receive a reply within 2-3 days (excluding weekends and public holidays) after contacting us, please reach out to us by phone.