Related Inquiries
- The message “Launching the app” is displayed, but nothing happens
- I want to check which stores accept my Member’s card
- I want to use a Member's Card issued at a physical store on the online store.
- I want to know which stores I can earn and use points at.
- I want to use the Member’s number I registered on the online store to earn points at a physical store.
- I lost my Member’s card, so I would like to temporarily suspend the use of my points
- I would like to confirm when points will be added for purchases made in-store and online
- I lost my Member’s card and want to have it reissued
- I want to use my members' points to purchase products
- I want to create a Member's card
- I want to use points at a physical store
- I want to check the point rate
- Is it okay to discard the Member's card after the member registration is completed?
- I presented my Member's card when making a purchase at a physical store, but points were not accumulated
- I want to check available points
- Even though my total purchases for this year have exceeded 300,000 yen, my current point rate remains at 2%
- I want to combine my points earned at physical stores and on the online store.
- I want to receive the email newsletter
- I want to unsubscribe from the email newsletter
- I want to combine multiple Member's cards into one
- After combining multiple Member's cards into one, I logged into My Page with the old membership number that was to be discarded, but the new number became unusable.
- I did not receive the "Member registration URL" email.
- I want to change my personal information (address, phone number, e-mail address, etc.) registered with TOMORROWLAND MEMBERS
- I want to cancel my membership with TOMORROWLAND MEMBERS
- I want to change my registered email address
- I don't know the PIN number for my membership card
- I want to check the expiration date of my membership
- I want to use points when purchasing ONLINE STORE, but there is no point entry field.
- Will points be earned even if I pay with Amazon Pay at the online store?
Contact Us
* Before requesting a return, please check here if the item is one that can be returned.
We will respond to you as soon as possible. However, please note that it may take longer to respond after weekends or holidays.
Please note that free mails (e.g. Yahoo mail, Gmail) may be marked as spam.
If you have a spam filter in place, please set it to allow emails from @tomorrowland.co.jp.
*You may not receive email from our online store if you do not specify a domain.
＜ゴールデンウィーク期間中のお問い合わせについて＞
5/3(土) ～ 5/6(火)の間、カスタマーサービスの業務をお休みさせていただきます。
上記の期間中にお問い合わせいただいた内容については5/7(水)より順次ご回答させていただきます。
尚、営業時間終了前までにいただいた場合にも、
お問い合わせの内容によりご返答にお時間をいただく場合がございます。
*Currently, we are unable to receive inquiries from addresses ending in [@ezweb.ne.jp].
If you do not receive a reply within 2-3 days (excluding weekends and public holidays) after contacting us, please reach out to us by phone.
