Membership Terms and Conditions
EN

Article 1 Purpose

These Membership Terms and Conditions (hereinafter referred to as "these Terms") set forth the matters to be mutually observed by Tomorrowland Co., Ltd. (hereinafter referred to as "the Company") and all Tomorrowland Members regarding the "Tomorrowland Members" program.
This program aims to enable Tomorrowland Members to enjoy shopping through the provision of various services and information by the Company.

Article 2 Membership Qualifications

  1. "Member" refers to both "Full Members" as defined in the following paragraph and "Provisional Members" as defined in Paragraph 3.
  2. "Full Member" refers to an individual who has accepted these Terms and Conditions, applied to join "Tomorrowland Members" (hereinafter referred to as "Members"), and completed membership registration in accordance with Article 3 (1).
  3. "Provisional Member" refers to a person who possesses a membership card but has not completed membership registration. Provisional Members may only receive the point accrual service specified in Article 6 and may not receive any other services.
  4. The Company may refuse to issue a membership card or register a member, or may cancel the issuance of a membership card or registration that has already been made without prior notice, if the applicant for membership card issuance or membership registration falls under any of the following grounds:
    1. If it is discovered that the applicant has been subject to disciplinary action, such as cancellation of membership registration, due to violating the terms and conditions of any service provided by the Company.
    2. If the membership registration application contains false information.
    3. If the applicant has engaged in conduct violating Article 14 (Prohibited Acts) of these Terms and Conditions.
    4. If there is a delay in payment or other failure to fulfill payment obligations for any product(s) and/or service(s).
    5. If there is any other violation of these Terms, or the "Tomorrowland Online Store Terms of Use" or other terms separately established by the Company.

Article 3 Membership Card

There are two types of membership cards: a "card" using magnetic or barcode technology, and a "mobile card" using smartphones or similar devices (hereinafter collectively referred to as "Membership Card").
Note that as of 3/3/2026, only mobile cards will be newly issued; no new physical cards will be issued.

  1. Card
    1. The card allows access to all member benefits specified in Article 6 only after completing membership registration on our website's registration page, including providing your name, gender, phone number, and other required information (hereinafter referred to as "Membership Registration").
    2. Members shall sign the signature field on the card, complete the membership registration as specified by the Company, and store and use the card with the care of a prudent person.
    3. The card may only be used by the person who signed it and cannot be transferred or lent to or used by a third party.
  2. Mobile Card
    1. Mobile Card users can only utilize all member benefits specified in Article 6 after registering as a member on the member registration page of our website or the Tomorrowland official smartphone app.
    2. The Mobile Card can be displayed and used as a membership card via the following methods:
      1. ①Customers who registered as members on the Tomorrowland Directly Operated Online Store (hereinafter referred to as the "Directly Operated Online Store") can display or save the barcode from their "My Page" for use.
      2. ②Customers who downloaded the Tomorrowland Official Smartphone App onto their smartphone or tablet device and completed member registration can display or save the member barcode within the app menu "MEMBERS" for use.
    3. The mobile card cannot be used on feature phones.
    4. If your smartphone or tablet device is replaced due to a model change, etc., it is the member's responsibility to reacquire the mobile card.
    5. The mobile card shall be managed by the members at their own responsibility.
    6. The mobile card is for the exclusive use of the members themselves and cannot be transferred or lent to or used by anyone other than the member.

Article 4 Membership Fees

Tomorrowland Members are exempt from all membership fees, including the initial fee and annual fee.

Article 5 Use of Membership Card

  1. Members shall present their membership card before payment when purchasing goods at designated stores. Members may only utilize the benefits specified in Article 6 in accordance with their membership status upon presenting their membership card. When purchasing products at the company-operated online store, members may log in using their membership number or registered email address to receive the benefits outlined in Article 6 according to their membership status.
  2. If a membership card is deemed to have been obtained through improper means, or if the membership card is counterfeit, altered, or fraudulently created, the card cannot be used and membership benefits cannot be received.

Article 6 Member Benefits

  1. Members may use the points service described below in accordance with the qualifications specified in Article 2.
    • Regarding Tomorrowland Members Points Accrual
      Tomorrowland Members Points (hereinafter referred to as "Point(s)") specified in the following paragraph will be accrued only when all of the following requirements are met upon purchasing products from our company.
      1. ①Eligible Stores: Our designated stores and our official online store.
      2. ②Payment Methods: Cash, credit cards designated by us, gift certificates handled by us, and other payment methods handled by us.
      3. ③Exclusions: Repair fees, alteration fees, consumption tax, shipping fees, purchases of Tomorrowland Gift Cards, and purchases of other products or services designated by the Company. Additionally, any portion of the purchase amount equivalent to the Points used is excluded.
      4. ④Points cannot be transferred to third parties.
    • Point Calculation Method
      Basic points are calculated based on the annual purchase amount (excluding tax) at the applicable point rate.
      (For sale items and outlet store merchandise, a flat rate of 0.5% applies to the purchase amount (excluding tax) per transaction.)
      Annual Purchase Amount (Tax Excluded) Point Rate
      Less than ¥300,000　　　2%
      ¥300,000 to ¥499,999　　5%
      ¥500,000 to ¥999,999　　7%
      ¥1,000,000 or more　　　10%
      Annual purchase amount is the total purchase amount (excluding tax) from March 1 of the previous year to February 28 of the current year, minus any points or coupons used. It is updated annually on March 1. (Purchases made without presenting your membership card at checkout will not be added to your annual purchase amount.) For purchases made at our official online store, the "product shipping date" from the warehouse will be considered the "purchase date".
    • Point Expiration
      All point balances will expire if there is no purchase or order made by presenting your membership card by the end of the month 24 months after the last point accrual date. For stores listed on the "STORE LOCATOR" page (https://store.tomorrowland.co.jp/store-locator/) on our website (hereinafter referred to as "Members Designated Stores"), the expiration date will be updated upon product purchase. For the official online store, the expiration date will be updated upon order confirmation.
    • Point Accrual
      For Members' Designated Stores, points will be added at the time of purchase. For the official online store, points will be added after the product is shipped.
    • Using Points
      1. ①Points can be used at a rate of 1 point = 1 yen.
      2. ②Points can be used for purchasing products at Members' Designated Stores and the official online store (excluding the purchase of gift certificates and use on products designated by us as excluded). Points cannot be used for processing fees, repair costs, shipping fees, or consumption tax.
      3. ③Points cannot be redeemed for cash under any circumstances.
      4. ④Points can only be used if the membership card is presented at checkout or when placing an order.
      5. ⑤Points cannot be transferred to a third party.
  2. By registering as a member, members can use various services planned and provided by the Company exclusively for members.

Article 7 Changes to Registered Information

  1. Members shall promptly register any changes to their registered information.
  2. If a change registration under Paragraph 1 is not made, processing based on the previously registered information shall be deemed proper and valid. The Company shall not be liable for any damages arising from the failure to register changes, unless such damages result from the Company's intentional act or negligence.
  3. Even if a change registration is made pursuant to Paragraph 1, transactions already completed prior to the change registration shall be processed based on the information prior to the change registration.

Article 8 Management of Member Number and Password, etc.

  1. Members shall bear full responsibility for the use and management of the member number and password set by the member themselves during membership registration and approved/registered.
  2. Members shall not transfer, assign, change the name of, lend, disclose, or leak their member number and password to any third party.
  3. If a Member becomes aware that their Member Number or Password is being used fraudulently by a third party, or if there is a risk of such use, they shall immediately notify the Company.
  4. The Company shall deem any login successful with a matching combination of Member Number, email address, and Password to be performed by the Member.
  5. The Company shall not be liable for any damages arising from issues related to the use or management of the Member Number, Password, and email address, or from fraudulent use by third parties.

Article 9 Loss or Theft of Membership Card

  1. If your membership card is lost or stolen, please contact the Customer Center immediately. We shall not be liable for any damages incurred due to failure to notify us or for damages occurring prior to notification.
  2. After receiving the notification described above, we will reissue the membership card only if you follow the procedures specified by us and we approve the request. However, we cannot reissue membership cards for provisional members.

Article 10 Handling of Purchased Item Returns

  1. Members must present their membership card when returning items purchased using that card.
  2. When returning purchased items, the points accrued from that purchase will be deducted.
  3. If a return after using points results in a negative point balance, settlement in cash may be required.

Article 11 Prohibition on Holding Multiple Membership Numbers

Members may not hold more than one membership number per individual member.

Article 12 Withdrawal

Members may withdraw at any time and shall follow the prescribed procedures upon withdrawal.
All accumulated points and member benefits at the time of withdrawal shall expire upon completion of the withdrawal process.

Article 13 Loss of Membership Status and Point Expiration

Membership status and accumulated points shall be automatically forfeited in the following cases:

  1. If the membership card has not been used for five years.
  2. If the Company determines that the member has violated these Terms and Conditions.
  3. If the Company determines that the member's creditworthiness has deteriorated or there are other substantial reasons making it difficult to continue the member's status. Furthermore, as stipulated in Article 6, Paragraph 1(3) of these Terms and Conditions, accumulated points shall expire if no purchase or order for a product presented with the membership card is made by the end of the month 24 months after the last point accrual date.

Article 14 Prohibited Acts

Members shall not engage in any of the following acts:

  1. Acts violating laws and regulations or acts related to criminal activity
  2. Acts of obtaining points through fraudulent means, or acts deemed by the Company to pose such a risk
  3. Acts of using a third party's membership card, regardless of whether permission was obtained from the third party, or acts of allowing a third party to use a membership card
  4. Acts contrary to public order and morals
  5. Other acts deemed inappropriate by the Company

Article 15 Handling of Personal Information

Members agree that the Company shall handle their personal information in accordance with the Privacy Policy.

Article 16 Request to Stop Receiving Promotional Materials and Business Offers

Members wishing to stop receiving promotional printed materials, emails, or business offers via telephone may either complete the opt-out procedure within their Online Store My Page or submit a request to stop to the Company's Customer Center.

Article 17 Disagreement with These Terms

The Company may refuse membership if a customer does not wish to provide the necessary information upon joining or cannot agree to these Terms. Furthermore, even after joining, if a member expresses disagreement with these Terms, the Company may refuse to issue a membership card or may process the member's withdrawal. If a member made a request to stop the delivery of promotional printed materials and emails, or sales calls as specified in the preceding article, this shall not be grounds for the Company to refuse membership or initiate withdrawal procedures.

Article 18 Changes to Terms and Services, etc.

  1. The Company may change the content of services related to the Members Program or the conditions for providing such services (including, but not limited to, changes to point rates or point usage methods, suspension of point accrual, or discontinuation of the point service) without prior notice to members. The Company may also suspend or terminate such services.
  2. The Company shall not be liable for any disadvantage or damage incurred by members as a result of the changes, suspensions, or terminations described in the preceding paragraph.
  3. The Company may amend the content of these Terms in the following cases:
    1. ①When the amendment is in the general interest of members.
    2. ②When the amendment does not conflict with the purpose of these Terms and is reasonable considering the necessity of the amendment, the appropriateness of the amended content, the details of the amendment, and other relevant circumstances.
  4. When amending these Terms based on the preceding paragraph, the Company shall notify Members of the amendment and effective date by posting on a website designated by the Company, email, or other method deemed appropriate by the Company.
  5. If a Member uses the Service after notification of an amendment to these Terms as stipulated in the preceding paragraph, or fails to complete withdrawal procedures, such Member shall be deemed to have agreed to the amendment of these Terms.

Article 19 Use of the Directly Operated Online Store

When purchasing products through the online store operated by the Company, Members shall comply with the "Tomorrowland Online Store Terms of Use" in addition to these Terms.

Article 20 Disclaimer of Liability

Even if the Company is liable for damages to a Member, the Company's liability shall be limited to actual, direct and ordinary damages incurred as a result of the Company's breach of obligation or tortious act. However, this shall not apply in cases arising from the Company's intentional acts or gross negligence.

Article 21 Governing Law and Jurisdiction

  1. The governing law for these Terms shall be Japanese law.
  2. All disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
  3. Where there is any inconsistency or conflict between the Japanese version and English version of these Terms, the Japanese version shall prevail.

Supplementary Provisions: These regulations shall take effect on March 1, 2011.

  • Revised: March 1, 2017
  • Revised: September 1, 2017
  • Revised: June 1, 2022
  • Revised: February 21, 2023
  • Revised: October 17, 2024
  • Revised: March 3, 2026

会员条款及细则
CN

第一条 目的

本会员条款及细则(以下简称“本条款”)系为Tomorrowland Co.,Ltd公司(以下简称“公司”)与所有公司会员就“Tomorrowland会员”计划须遵守之事项而制定。 本计划旨在通过公司提供之各项服务及资讯,令会员得以享受购物。

第二条 会员资格

  1. “会员”系指下文所定义之“正式会员”及第三条所定义之“临时会员”。
  2. “正式会员”系指已同意本条款,已申请加入“Tomorrowland会员”(以下简称“会员”),并依照第三条第一款完成会员登记之人士。
  3. “临时会员”系指持有会员卡但尚未完成会员登记之人士。临时会员仅可享有第六条所规定之积分累积服务,但没有享有任何其他服务之权利。
  4. 如遇下列任何情形之一,公司可拒绝向申请人发放会员卡或办理会员注册,或在無需先通知的情况下取消已发放的会员卡或已办理的会员注册。
    1. 若发现申请人因违反公司所提供任何服务的条款及细则而受到纪律处分,例如会员注册被取消等情形。
    2. 若会员注册申请中含虚假信息。
    3. 若申请人有违反本条款第14条(禁止行为)之行为。
    4. 若申请人在产品及/或服务的付款方面存在延迟支付或未履行其他付款义务。
    5. 若申请人有违反本条款、《Tomorrowland网上商店使用条款》或公司制定之其他条款的情况。

第三条 会员卡

会员卡分为两种类型:采用磁条或条码技术的“实体卡”,以及通过智能手机等设备使用的“移动卡”(以下统称为“会员卡”)。
自2026年3月3日起,仅发行移动卡,不再发行新的实体卡。

  1. 会员卡
    1. 会员仅在通过公司网站注册页面完成会员注册(包括提供姓名、性别、电话号码及其他所需信息,下称“会员注册”)后,方可凭会员卡享有本条款第六条所列会员权益。
    2. 会员需在会员卡的签名栏签名,按照公司规定完成会员注册,并以审慎之人应有的注意义务妥善保管和使用该卡。
    3. 会员卡仅限签名本人使用,不得转让、出借或供第三者使用。
  2. 移动卡
    1. 移动卡用户仅在通过公司官方网站会员注册页面或Tomorrowland官方智能手机应用程序完成会员注册后,方可享有本条款第六条所列会员权益。
    2. 移动会员卡可通过以下方式显示并用作会员卡:
      1. ①在Tomorrowland直营网上商店(以下简称“直营网上商店”)注册为会员的客户,可在“我的页面”中显示或保存条码以供使用。
      2. ②在智能手机或平板设备上下载Tomorrowland官方智能手机应用程序并完成会员注册的客户,可在应用程序“会员”(MEMBERS)中显示或保存会员条码以供使用。
    3. 移动会员卡不可在功能型手机上使用。
    4. 如因机型更换等原因更换智能手机或平板设备,会员有责任自行重新获取移动会员卡。
    5. 移动会员卡须由会员本人自行负责管理。
    6. 移动会员卡仅限会员本人专用,不得转让、出借或供第三者使用。

第四条 会员费用

会员可免除包括入会费和年费的所有会员费用。

第五条 使用会员卡

  1. 会员于指定门店购买产品时,须在付款前出示其会员卡。会员仅可在出示会员卡后,根据其会员级别享有第6条所规定的福利。于公司经营的网上商店购买产品时,会员可使用其会员编号或注册电子邮件地址登录,以根据其会员级别获得第6条所述之福利。
  2. 若会员卡被视为通过不正当手段取得,或会员卡属伪造、窜改或以欺诈手段制作,则该卡不得使用,且不得享有会员福利。

第六条 会员福利

  1. 会员可根据第2条规定的会员资格使用下述积分服务。
    • 关于Tomorrowland会员积分累积:
      Tomorrowland会员积分(以下简称“积分”)仅在向公司购买产品并符合下段所述所有要求时方可累积。
      1. ①合资格门店:公司指定门店及公司官方网上商店。
      2. ②付款方式:现金、公司指定之信用卡、公司受理之礼券及公司受理之其他付款方式。
      3. ③除外项目/排除事项:维修费、修改费、消费税、运费、Tomorrowland礼品卡购买费,以及公司指定的其他产品或服务的购买费用。此外,购买金额中与所用积分相等的部分不可累积积分。
      4. ④积分不能转让给第三方。
    • 积分计算方法:
      基本积分根据年度购买金额(不含税)按适用的积分率计算。(对于折扣商品和工厂直销店的商品,每笔交易的购买金额(不含税)将统一按0.5%的积分率计算。)
      年度购买金额(不含税) 积分率
      少於¥300,000 2%
      ¥300,000至¥499,9995%
      ¥500,000至¥999,9997%
      等于或多于¥1,000,00010%
      年度购买金额是指上一年度3月1日至当前年度2月28日期间,在扣除任何使用的积分或优惠券后的总购买金额(不含税)。此金额于每年3月1日更新。(结账时未出示会员卡的消费将不计入您的年度购买金额。)若产品是在公司官方网上商店购买,从仓库发货的“产品发货日期”将被视为“购买日期”。
    • 积分有效期
      若会员在最后一次积分累积月份起的24个月内,未通过出示会员卡进行任何消费或下单,则所有积分余额将于该期限届满时失效。在官网 "Store locator" 按区域搜索商店页面(https://store.tomorrowland.co.jp/store-locator/) 所列的店铺(下称“会员指定店铺”)购物,其有效期将于购买产品后更新。在官方网上商店购买产品,有效期将于订单确认后更新。
    • 积分累积
      在会员指定店铺购买产品,积分将于购买时累积。在公司官方网上商店购买产品,积分将于产品寄出后累积。
    • 积分的使用
      1. ①积分可以按1积分=1日元的比例使用。
      2. ②积分可在会员指定店铺及公司官方网上商店购买产品时使用(购买礼券及公司指定的除外产品除外)。积分不能用于支付加工费、维修费、运费或消费税。
      3. ③在任何情况下,积分都不能兑换现金。
      4. ④只有在结账或下单时出示会员卡,才能使用积分。
      5. ⑤积分不能转让给第三方。
  2. 注册成为会员后,会员可以使用公司专门为会员策划和提供的各种服务。

第七条 注册信息的变更

  1. 会员的注册信息发生任何变更时,须及时办理更新信息。
  2. 如果未按前款规定办理更新信息,基于已注册信息所进行的处理将被视为适当且有效。因未办理更新信息而产生的任何损失,公司概不负责,除非该等损失是因公司有意图或过失所致。
  3. 即使已根据第1款的规定办理了更新信息,在信息更新前已完成的交易,仍将基于办理更新信息前的信息进行处理。

第八条 会员编号及密码的管理

  1. (在会员注册时设定并经批准/注册的)会员编号及密码的使用和管理由会员自行承担全部责任。
  2. 会员不得将其会员编号和密码转让、出借、变更名义、披露或泄露给任何第三方。
  3. 若会员发现其会员编号或密码被第三方冒用,或存在此类风险,须立即通知公司。
  4. 任何通过匹配的会员编号、电子邮箱地址和密码组合完成的成功登录,公司均视为由该会员本人操作。
  5. 因会员编号、密码及电子邮箱地址的使用或管理问题,或因第三方冒用而产生的任何损失,公司概不负责。

第九条 会员卡的遗失或被盗

  1. 如果您的会员卡遗失或被盗,请立即联系客户服务中心。对于因未能及时通知公司或在通知公司前所发生的任何损失,公司概不负责。
  2. 在收到上述通知后,当您遵循公司指定的程序并经公司批准后,我们才会补发会员卡。临时会员的会员卡无法补发。

第十条 退货的处理

  1. 会员在使用会员卡购物后若需退货,退货时必须出示会员卡。
  2. 退回已购商品时,该次交易所累积的积分将被扣除。
  3. 如果购物时使用了积分,导致退货时积分余额为负数,可以现金方式进行结算。

第十一条 禁止持有多个会员编号

每位会员仅可持有一个会员编号。

第十二条 退会

会员可随时退会,退会时须遵从指定程序。退会手续完成后,所有于退会时累积的积分及会员礼遇将即时失效。

第十三条 会籍的丧失及积分的失效

在下列情况下,会员资格及累积积分将自动失效:

  1. 会员卡连续五年未被使用。
  2. 若公司判断会员违反了本条款。
  3. 若公司判断会员的信用状况恶化,或存在其他重大原因导致难以维持其会员资格。此外,根据本条款第6条第1(3)款的规定,自最后一次积分累积日起,若在24个月后的当月底前,会员未使用其会员卡购买或订购任何产品,则累积积分将会失效。

第十四条 禁止行为

会员不得从事以下任何行为:

  1. 违反法律法规的行为或与犯罪活动有关的行为。
  2. 通过欺诈手段获取积分的行为,或公司认为存在此类风险的行为。
  3. 使用第三方会员卡的行为(无论是否获得第三方许可),或允许第三方使用其会员卡的行为。
  4. 违反公共秩序和道德规范的行为。
  5. 公司认为不适当的其他行为。

第十五条 个人信息的处理

会员同意公司将根据《隐私政策》处理其个人信息。

第十六条 关于停止接收促销材料和商业推广的请求

希望停止接收促销印刷品、电子邮件或电话商业推广的会员,可在公司网上商店的“我的页面”中选择停止接收,或向公司的客户服务中心提交停止接收的请求。

第十七条 不同意本条款

如果客户在申请会员时不愿意提供必要信息,或不同意本条款,公司可以拒绝其会员申请。此外,即使在加入后,如果会员表示不同意本条款,公司也可以拒绝发放会员卡或办理该会员的退会手续。如果会员仅要求停止接收前条所述的促销印刷品、电子邮件或停止电话推销,公司不得以此为由拒绝会员会籍或启动退会程序。

第十八条 条款与服务的变更等

  1. 公司可在無需事先通知会员的情况下,变更会员计划相关的服务内容或提供该等服务的条件(包括但不限于变更积分率或积分使用方法、暂停积分累积或终止积分服务)。公司也可暂停或终止该等服务。对于因前款所述的变更、暂停或终止而给会员带来的任何不利或损失,公司概不负责。
  2. 在下列情况下,公司可以修改本条款的内容:
    1. ①当该修订符合会员的普遍利益时。
    2. ②当该修订不与本条款的目的相冲突,且考虑到修订的必要性、修订后内容的适当性、修订的具体细节以及其他相关情况,该修订是合理的时候。
  3. 当基于前款规定修改本条款时,公司应通过在公司指定的网站上公告、发送电子邮件或采用公司认为适当的其他方式,将修改内容及生效日期通知会员。
  4. 如果会员在收到前款规定的本条款修改通知后,仍继续使用本服务,或未完成退会手续,则该会员将被视为已同意本条款的修改。

第十九条 对直营网店的使用

会员通过公司运营的网店购买商品时,除本条款外,还须遵守《Tomorrowland网上商店使用条款》。

第二十条 免责声明

即使公司对会员负有损失赔偿责任,公司的责任范围也仅限于因公司违反义务或侵权行为而产生的实际、直接和通常的损失。但是,因公司故意或重大过失引起的情况不在此限。

第二十一条 管辖法律及管辖权

  1. 本条款的管辖法律为日本法律。
  2. 凡因本条款而引起或与本条款有关的一切争议,均须受东京地方法院作为第一审法院的排他性管辖。
  3. 若本条款的日语版本与中文版本之间存在任何不一致或冲突,须以日语版本为准。

补充条款: 本条款自2011年3月1日起生效

  • 修订:2017年3月1日
  • 修订:2017年9月1日
  • 修订:2022年6月1日
  • 修订:2023年2月21日
  • 修订:2024年10月17日
  • 修订:2026年3月3日
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