Last Revised: March 3, 2026
TOMORROWLAND Co., Ltd.
TOMORROWLAND Co., Ltd. ("We") establishes this Privacy Policy (this "Policy")
regarding the protection of personal information of Our customers (including contacts at business partners)
and applicants for employment (collectively referred to as "you"). We will handle your personal information
based on this Policy.
1. Categories of Personal Information We Collect
We collect personal information about you by the methods and under the categories
set forth below.
(1) Information You Directly Provide to us
a. Identity Verification Information
Name, country of residence, address, postal code, gender, date of birth, telephone number, email address,
account ID, and password, etc.
b. Transaction Information
Transaction details and purchase history, order information, sizing, and preference information, etc.
c. Payment Information
Billing information, payment details and method, or credit card number, etc.
d. Contact and Other Information
Information related to inquiries, communication with us (including employment application information and
survey responses), etc.
Contractual Obligation and Consequences of Non-Provision
The provision of the information in a. through c. is a contractual requirement necessary for you to use our
services (collectively, enrollment in TOMORROWLAND Members, product purchases on the TOMORROWLAND online
store, or the use of the TOMORROWLAND App; hereinafter, the "Our Services"). If you fail to provide the
information in a. through c., we cannot enter into a contract with you, and consequently, you will not be able
to use all or part of Our Services.
Even without providing the information in a. through c., you may still
purchase products at our real retail stores. However, in the event of non-provision of data, you will not be
eligible for services or benefits that require data provision, such as point accrual, after-sales service, or
members' benefits.
(2) Information We Automatically Collect
a. When you browse our website, we automatically collect the following information
Online identifiers such as
Cookie ID, device information, browsing history, and other service usage status (including access logs, IP
address, browser information, and browser language settings), etc.
b. If your device is set to provide location information, we automatically collect your location information
when you browse our website.
(3) Information We Collect from Third Parties
We may acquire the following information about you from the Our Group Companies or Our Business Partners that
support our business operations, in accordance with applicable laws and their respective terms.
a. Demographic information such as your age, gender, and country of residence.
b. Transaction history and purchase history.
c. Payment-related information.
d. Browsing history, advertising-related information, and other service usage status.
e. Employment application information.
2. Purposes of Processing
We acquire and use your personal information within the scope of the purposes of use
listed below (hereinafter, the "Purposes").
(1) For the Performance of a Contract or Pre-Contractual Measures
We use the collected information for the following purposes to perform a contract with you or to take steps at
your request prior to entering into a contract:
- For registration to TOMORROWLAND Members, the TOMORROWLAND online store, or the TOMORROWLAND App, for
user authentication when using the service, and for customer management.
- For confirmation, delivery, and provision of product orders.
- For providing after-sales service, TOMORROWLAND member's point services, and other services related to
products we sold.
- For billing of the price of products and services.
- For responding to inquiries and contacting you.
- For applicant management and administrative communication in recruitment activities.
(2) For Our Legitimate Interests
We use the collected information for its legitimate interests, except where your interests, fundamental
rights, and freedoms override those interests. You have the right to object to the use of your personal
information for each of the purposes below at any time.
a. Marketing
Legitimate Interest Pursued by us
To enhance the recognition of our products and services, and optimize the customer experience.
Purpose of Processing
- To conduct marketing data research and analysis, and to consider and implement marketing
measures.
- To introduce, advertise, and promote our services.
- To provide, solicit, advertise, or market our or third parties' products and services on our or third
parties' media, tailored to your interests and concerns based on the analysis of your attributes and
behavior history.
- For email newsletter distribution to those who wish to receive it.
- For product introduction, advertising, promotion, sales solicitation, campaign planning, and
conducting surveys.
b. Service Improvement and Development
Legitimate Interest Pursued by us
To improve the quality of existing products and services, maintain and strengthen market competitiveness,
and ensure efficient business operations.
Purpose of Processing
- For the improvement of products and services, and for the planning, research,
and development of new products and services.
c. Security
Legitimate Interest Pursued by us
To maintain the security of our services, and to prevent damage to
us and customers due to unauthorized use or fraud.
Purpose of Processing
- For the prevention of unauthorized access and response to misconduct.
(3) For Compliance with a Legal Obligation
We may use the collected information to comply with our legal obligations.
3. Provision of Personal Information
(1) Provision to Third Parties
We will not provide the personal information to third parties, except in the following cases:
a. When you have given consent.
b. In the event set forth below, or in other cases permitted by law or necessary for our compliance:
① When required by law.
② When necessary to protect the life, body, or property
of a person, and it is difficult to obtain your consent.
③ When particularly necessary for improving public
health or promoting the sound growth of children, and it is difficult to obtain your consent.
④ When necessary to cooperate with a national agency,
local public entity, or a party commissioned by them in executing the affairs prescribed by law, and
obtaining your consent may impede the execution of those affairs.
c. When providing your hashed personal information to an affiliated advertising distribution business for the
purpose of distributing advertisements tailored to your interests and confirming their performance, and
providing services:
① Meta Platforms, Inc.
② Google LLC
③ Pinterest, Inc.
④
X Corp.
⑤ LY Corporation
⑥ Microsoft Corporation
⑦ Criteo Corporation
⑧ LinkedIn Corporation
d. To Outsourcing Contractors and others necessary for the provision of our Services: We may outsource
services to the following companies to provide you with products and services. In such cases, we may provide
your personal information to these contractors to the extent necessary for the outsourced processing.
- Our sales agents
- Infrastructure and IT service providers, including email archiving
- Marketing, advertising, and communication agencies
- Payment and credit reference agencies
- Customer support providers
- Shipping and delivery service providers
- Auditors, lawyers, and various advisors
However, we provide only the personal information necessary for the outsourcing
contractors to perform the services and require that they do not use your information for any other purpose.
We make our best efforts to ensure that all our contractors securely protect your personal information.
(2) Provision of Personal Information to Third Parties in Foreign Countries
The recipients of our personal information include recipients located in countries or regions other than your
country or region of residence.
In accordance with the Act on the Protection of Personal Information of Japan (the "PPL") and applicable laws
in each country, we take necessary measures to ensure the continuous implementation of the required protective
measures when providing personal information to a third party in a foreign country or region outside your
country of residence. For details on these measures, please contact us at the following "11. Contact Information".
a. Countries where the third-party recipients are located
The United States of America, and countries or regions certified by the European Commission as ensuring an
adequate level of protection.
b. Personal Information Protection Systems in the Foreign Country
Please refer to the websites of the Personal Information Protection Commissions or equivalent bodies in each
country for information on their respective personal information protection systems. You may also refer to the
information on the systems of various countries published by the Personal Information Protection Commission of
Japan.
c. Information on Measures Taken by the Recipient to Protect Personal Information
We implement reasonably necessary measures to protect your personal information, including entering into
Standard Contractual Clauses (SCCs) with parties outside the European Economic Area (EEA) (or implementing
equivalent measures) where European data protection laws apply.
The countries or regions listed in "Countries where the third-party recipients are located" may be updated due
to the addition of new outsourcing partners. In such cases, we may commence outsourcing to the new partner without obtaining your explicit consent again.
4. Joint Use
We jointly use personal information as set forth below.
(1) Categories of Personal Information Jointly Used
The information specified in "1. Categories of Personal
Information We Collect."
(2) Purposes of Joint Use
The purposes specified in "2. Purposes of Processing."
(3) Scope of Joint Users
Our Group Companies. (For more details, please click here.)
(4) Party Responsible for Management of Joint Use
TOMORROWLAND Co., Ltd. (For Address and Name of
Representative, please click here.)
5. Cookies
(1) Use of Cookies
Our website uses Cookies and other similar technologies for tracking or analysis (collectively, "Cookies") to provide you with more appropriate services.
a. What are Cookies?
Cookies are small text files that are exchanged between the web server and your internet
browser when you browse a website and are stored on your device. By using Cookies, we may acquire
non-identifiable attribute information, such as your browsing history, service usage history, and location
information. You can use your browser settings to display a notice before Cookies are used, disable Cookies,
or delete stored Cookies. Please note that if you reject the use of Cookies or delete them, the functions
available on the website may be limited.
b. About Google Analytics
We use Google Analytics provided by Google. We may receive and analyze the results
of your browsing history collected by Google based on the Cookies set by us or Google, and use them to
understand your usage status and for our services. For Google's data handling in Google Analytics, please
refer to their website at https://policies.google.com/technologies/partner-sites.
c. Purposes of Using Cookies
① To improve customer convenience.
② To analyze usage status (such as purchase performance analysis and access
analysis).
③ To provide customized services and advertisements, content distribution,
etc., to individual customers based on user registration information, in-app behavior, and location
information.
④ For handling system failures, service improvement, or the development of new
services.
6. Security Measures
We implement necessary and appropriate measures to prevent the leakage, loss, or
damage of personal information we handle and to ensure the secure management of personal information. For
details on the security measures, please contact us at the following "11. Contact Information".
7. Data Retention Period
We retain your personal information only for the period necessary to perform the
contract or provide Our Services described in "2. Purposes of Processing" and to comply with legal
obligations. Personal information will be promptly deleted when it is no longer necessary.
8. Your Rights
You have the following rights. If you wish to exercise your rights or have any opinions or questions, please contact us at the following "11. Contact Information".
(1) Right of Access by the data subject
You have the right to obtain confirmation as to whether or not personal data concerning you are being
processed by us and to access the personal data concerning you and related processing matters handled by
us.
(2) Right to Rectification
You have the right to have incomplete or inaccurate personal data concerning you rectified by us.
(3) Right to Erasure (Right to be Forgotten)
You have the right to request us to erase your personal information. However, we are not obligated to erase
your personal information if we need to retain it to comply with a legal obligation, for reasons of public
interest, or for the establishment, exercise, or defense of legal claims by us.
(4) Right to Object
You have the right to object to our processing of your personal information where your information is used for
our legitimate interests, or where your information is used for direct marketing purposes.
(5) Right to Restriction of Processing
You have the right to obtain from us restriction of processing where: ① you contest the accuracy of the
personal data; ② the processing is unlawful and you oppose the erasure of the personal data; ③ the personal
data is required by you for the establishment, exercise, or defense of legal claims; or ④ you have objected to
processing for our legitimate interests.
(6) Right to Data Portability
You have the right to receive the personal information concerning you, which you have provided to us, in a
structured, commonly used, and machine-readable format, and to transmit those data to another controller
without hindrance from us, and, where technically feasible, to have the personal data transmitted directly
from us to another controller.
(7) Right to Withdraw Consent
You have the right to withdraw your consent at any time, even if you have given consent previously. The
withdrawal of consent shall not affect the lawfulness of processing based on consent before its
withdrawal.
(8) Right to Lodge a Complaint with a Supervisory Authority
You have the right to lodge a complaint with a supervisory authority in the country of your habitual
residence, your place of work, or the place where the processing took place, if you consider that our
processing of personal data violates applicable laws, including the GDPR.
9. Requests for Disclosure
We will respond to your requests to exercise your rights and requests for
disclosure, etc. (including requests for notification of the purpose of use, disclosure of personal
information or records of third-party provision, correction, addition, deletion, suspension of use, or
suspension of third-party provision). For documents required for disclosure requests and fees, please contact
us at the following "11. Contact Information".
10. Miscellaneous Provisions
Child Privacy Protection
We may collect personal information from individuals under the age of 16. If an individual under the age of 16
provides personal information to us, please show this Policy to the parent or guardian and ensure that the
personal information is provided with the parent's or guardian's consent. We may also ask customers under the
age of 16 to provide the name and contact information of their parent or guardian.
Scope of this Policy
This Policy applies to all personal information collected by us, regardless of the country or region. We may
provide this Policy in multiple languages; however, to the extent permitted by applicable law, the Japanese
version applies to customers in Japan, and the English version applies to customers in other countries or
regions.
11. Contact Information
For opinions, questions, complaints, or other inquiries regarding the handling of personal information, please contact us below:
〒150-8448
Address: Ebisu-nishi 1-32-18, Shibuya, TOKYO, JAPAN
TOMORROWLAND Co., Ltd.,
Personal Information Disclosure Request Desk
e-mail: Email contact link
here
Telephone: 0120-632-203 (Reception hours: 9:30 AM to 5:00 PM, excluding holidays.)
