Category:About the Online Store
I want to exchange or return an item purchased from the online store.
We accept exchanges for faulty items.Please contact us via the inquiry form and include the information below.
・Your Member’s number (a 13-digit number, only for Member’s customers)
・Your order number
・The item code (an 11-digit number written on the product tag or care instructions)
・Color / Size
・Photos of the damaged area(s)
If the item is no longer in stock, we will issue a refund instead.
We do not accept exchanges for personal reasons, like ordering the wrong size or not meeting the customer’s expectations.
If we deem the product to meet our return conditions, we will accept the product you want to return.
Please go ahead and place a new order for your desired product.
In such cases, the customer will be responsible for covering any return shipping fees.
If you return a product using pay-on-delivery, a flat rate of 1,100 yen (tax included) will be deducted from the refund amount.
* Products that cannot be returned
・Sale items
・Products that are dirty, scratched, or have an odor (due to pets, cigarettes, perfumes, cosmetics, etc.)
・Earrings
・Underwear and swimwear
・Cosmetics, perfumes, and nail care products
・Hand and body creams
・Toothpaste and detergent
・Room fragrances and diffusers
・Some leather products
・Any other products stating on the product page that they cannot be returned
・Products that have been repaired or had alterations
・Products that have been worn, washed, or dry cleaned
・Products with damaged, dirty, or missing product tags, price tags, or accessories
・Products in a significantly different condition than when they were delivered (including the packaging, box, accessories, and warranty card)
・Products returned without contacting us in advance
・Products for which 8 or more days have passed since being delivered
・Any other cases when we deem the product not to be resellable
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- I haven’t received the newsletter even though I signed up for it.
- I don't know my membership number and can't reissue my password
- I want to return or exchange an item purchased using the online payment option.
- I want to know the return shipping fee for an item I purchased using the online payment option.
- There was a problem with the product I purchased using the online payment option.
- I received an item that is different from the one I ordered using the online payment option.
- I signed up for stock notifications but haven’t received a confirmation email.
- I want to cancel an item I ordered from the online store.
- How to use online store coupons
- I want to know the cost of return shipping for items purchased from the online store.
- I can’t register my coupon code.
- I want to use a Member's Card issued at a physical store on the online store.
- I want to have a men’s product that was purchased at the online store repaired.
- I want to know customer service’s phone number and hours.
- If I place an order at the end of February, will it be counted in the yearly purchase amount?
- I want to know the online store’s payment options.
- I want to know the refund process when returning a product.
- I want to return an item that I received as a gift.
- I signed up for stock notifications but haven’t received any emails.
- The items in my shopping cart have disappeared.
- When I try to add items to my cart, I get an error message saying, “You cannot add multiple reserved items, or a reserved item and a regular item, to your cart at the same time'.'
- I didn’t receive an order confirmation email.
Contact Us
* Before requesting a return, please check here if the item is one that can be returned.
We will respond to you as soon as possible. However, please note that it may take longer to respond after weekends or holidays.
Please note that free mails (e.g. Yahoo mail, Gmail) may be marked as spam.
If you have a spam filter in place, please set it to allow emails from @tomorrowland.co.jp.
*You may not receive email from our online store if you do not specify a domain.
*Currently, we are unable to receive inquiries from addresses ending in [@ezweb.ne.jp].
If you do not receive a reply within 2-3 days (excluding weekends and public holidays) after contacting us, please reach out to us by phone.
